At PartyMania Customer Satisfaction is of the highest importance. Accordingly, we have developed a Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to returns.
When will I be entitled to a refund, exchange or credit?
You will be entitled to a refund, exchange or credit where -
In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, exchange or credit, you must provide us with the following -
Returning product/s to us
You must notify us by telephoning us on (07) 5478 5444 or complete our online ‘Contact Us’ form within five (5) days of receiving the product/s if you wish to return the product/s to us. Claims for refunds, exchanges or credits outside this time period will be at our discretion.
Once your return request is approved you must return the product/s within fourteen (14) days.
We reserve the right to assess the condition of the returned product/s prior to offering a refund, exchange or credit. This may result in a refund, exchange or credit being refused by us.
Condition of returned product/s
In order for us to provide you with a refund, all item/s must be in brand new, unused, unopened and re-saleable condition with all original outer packaging intact.
Product/s non Returnable
We regret that we are unable to accept returns for the following items unless the item is deemed to be and proven as faulty -
If for whatever reason you do not take delivery of your item/s or you have entered your address incorrectly and your order is returned to us you will be entitled to a refund (excluding original delivery charges and/or any return charges we have incurred and a small re-stocking fee) or we can resend your order and you will be responsible to pay for the new delivery charges.
Return of 'late' packages
You are responsible for ensuring that you allow enough time for your order to arrive given the shipping option you choose. Please allow 4-10 business days for your return delivery. Delivery times can be affected by circumstances beyond our control. Should your parcel arrive later than your event you may be entitled to a refund (excluding original delivery charges we have incurred and a small re-stocking fee)
Address for Returns -
PO Box 254
Montville Qld 4560